Shipping & Delivery Policy
Shipping & Delivery Policy
Eye72.in
Effective Date: [Insert Date]
At Eye72, we are committed to delivering your eyewear safely and quickly across India. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
1. Shipping Coverage
Eye72 ships products to most locations across India through trusted courier partners.
Delivery availability may vary depending on your PIN code and courier service coverage.
2. Order Processing Time
Non-Prescription Eyewear
Orders are usually processed within 1–2 business days after payment confirmation.
Prescription Eyewear
Since prescription glasses are custom-made, processing may take 2–5 business days depending on lens type and prescription requirements.
Orders placed on Sundays or public holidays will be processed on the next working day.
3. Estimated Delivery Time
Delivery timelines may vary based on your location.
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Please note that delivery timelines are estimates and may vary due to courier operations or unforeseen circumstances.
4. Shipping Charges
Free Shipping
Eye72 may offer free shipping on eligible orders as part of promotions or minimum order value requirements.
Standard Shipping
For orders that do not qualify for free shipping, shipping charges will be displayed during checkout before payment.
5. Order Tracking
Once your order is shipped, you will receive:
- Tracking Number
- Courier Partner Details
- Shipment Updates via Email and/or SMS
Customers can track their orders using the tracking information provided.
6. Cash on Delivery (COD)
Cash on Delivery is available on selected PIN codes and eligible products.
Eye72 reserves the right to:
- Restrict COD service in certain areas.
- Disable COD for customized prescription eyewear.
- Require prepaid payment for high-value orders.
Repeated refusal of COD deliveries may result in future COD restrictions.
7. Prescription Glasses Delivery
Prescription eyewear is custom-manufactured according to your prescription.
Additional processing time may be required for:
- Progressive lenses
- Bifocal lenses
- High-index lenses
- Prescription sunglasses
- Specialized coatings
Customers will be informed if additional time is needed.
8. Delivery Delays
While we make every effort to deliver on time, delays may occur due to:
- Bad weather
- Natural disasters
- Public holidays
- Government restrictions
- Courier service disruptions
- Remote location access issues
Eye72 shall not be held responsible for delays beyond our reasonable control.
9. Incorrect Shipping Address
Customers are responsible for providing accurate shipping details.
Eye72 shall not be liable for delays, failed deliveries, or losses resulting from:
- Incorrect addresses
- Incomplete addresses
- Incorrect PIN codes
- Incorrect contact numbers
Additional shipping charges may apply for re-delivery requests.
10. Failed Delivery Attempts
Courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to:
- Customer unavailability
- Incorrect address
- Refusal to accept delivery
the order may be returned to Eye72.
Re-shipping charges may apply where applicable.
11. Damaged Packages
Customers are advised to inspect the package upon delivery.
If the package appears:
- Tampered
- Opened
- Damaged
please:
- Take photographs immediately.
- Inform the delivery executive if possible.
- Contact Eye72 Customer Support within 48 hours of delivery.
Claims reported after this period may not be eligible for resolution.
12. Missing Items
If any item is missing from your order:
- Contact us within 48 hours of delivery.
- Provide order details and photographs of the package received.
Our team will investigate and assist accordingly.
13. Return Shipping
For approved returns due to:
- Manufacturing defects
- Wrong product delivery
- Damaged products
Eye72 will arrange return pickup or provide return shipping assistance.
For customer preference-based returns (where eligible), return shipping costs may be borne by the customer.
14. Ownership & Risk
Ownership and risk of loss pass to the customer upon successful delivery of the order at the shipping address provided during checkout.
15. International Shipping
Currently, Eye72 primarily serves customers within India.
For international shipping inquiries, please contact our support team before placing an order.
16. Customer Support
For shipping-related assistance, please contact:
Eye72 Customer Support
📧 Email: support@eye72.in
📞 Phone: +91 XXXXX XXXXX
🌐 Website: https://eye72.in
Our Commitment
At Eye72, we strive to deliver stylish, high-quality eyewear quickly and safely so you can enjoy clear vision and comfortable eyewear without unnecessary delays.
Thank you for choosing Eye72. 👓✨