General Eyewear FAQs
1. What is a prescription for glasses?
A prescription is a written document from an eye doctor containing lens power measurements required to correct your vision
2. How do I upload my prescription?
You can upload a prescription image during product place click on ” GO WITH PRESCRIPTION ” tab or send it after placing your order.
3. Can I place an order without uploading my prescription immediately?
Yes, you can provide your prescription later through email on ” PRESCRIPTION@EYE72.IN or WhatsApp.
4. How do I read my eyeglass prescription?
Your prescription typically includes SPH, CYL, AXIS, ADD, and PD values.
5. What does SPH mean?
SPH (Sphere) indicates the lens power required to correct nearsightedness or farsightedness.
6. What does a minus (-) number mean?
A minus number indicates nearsightedness (Myopia).
7. What does a plus (+) number mean?
A plus number indicates farsightedness (Hyperopia).
9. What is AXIS in a prescription?
AXIS indicates the orientation of astigmatism correction and ranges from 1 to 180 degrees.
10. What is ADD power?
ADD power is additional magnification used for reading in bifocal and progressive lenses.
11. What is OD?
OD stands for Oculus Dexter, meaning the right eye.
12. What is OS?
OS stands for Oculus Sinister, meaning the left eye.
13. What is OU?
OU refers to both eyes.
14. What is prism correction?
Prism correction helps align vision for certain eye muscle conditions.
15. Can Eye72 make high-power prescription glasses?
Yes, we offer lenses for low, medium, and high prescriptions.
1. What is PD?
PD stands for Pupillary Distance, the distance between the centers of your pupils.
2. Why is PD important?
PD ensures lenses are positioned correctly for clear vision.
3. How can I measure my PD?
You can measure PD using a ruler, mobile app, or ask your optometrist.
4. Can I order glasses without PD?
Yes, but providing PD helps ensure better lens accuracy.
5. What is single PD?
Single PD is one measurement covering both eyes.
6. What is dual PD?
Dual PD measures each eye separately from the nose center.
7. Does Eye72 help customers find PD?
Yes, we provide guidance for measuring PD.
1. What are Single Vision lenses?
Single Vision lenses have one prescription power throughout the lens.
2. What are Near Vision lenses?
Near Vision lenses are designed specifically for reading and close work.
3. What are Distance Vision lenses?
Distance lenses help improve vision for far-away objects.
4. What are Bifocal lenses?
Bifocal lenses contain two viewing zones for distance and near vision.
5. What are Trifocal lenses?
Trifocal lenses contain three viewing zones for distance, intermediate, and near vision.
6. What are Progressive lenses?
Progressive lenses provide seamless vision correction at all distances without visible lines.
7. What is the difference between bifocal and progressive lenses?
Bifocal lenses have visible reading segments, while progressive lenses offer a smooth transition between viewing distances.
8. Which is better, bifocal or progressive lenses?
Progressive lenses provide a more natural viewing experience and modern appearance.
9. Are progressive lenses difficult to use?
Most users adapt within a few days to two weeks.
10. Who should use progressive lenses?
People needing both distance and reading correction.
11. What are computer lenses?
Computer lenses reduce eye strain during extended screen use.
12. What are anti-glare lenses?
Anti-glare lenses reduce reflections and improve visual comfort.
13. What are photochromic lenses?
Photochromic lenses darken outdoors and become clear indoors.
1. Why should I wear sunglasses?
Sunglasses help protect eyes from harmful UV rays.
2. What does UV400 mean?
UV400 blocks nearly 100% of UVA and UVB rays.
3. Can sunglasses be made with prescription lenses?
Yes
4. Are polarized sunglasses good for driving?
Yes, many drivers prefer polarized lenses.
5. What lens color is best for sunglasses?
The best color depends on usage and personal preference.
6. Can sunglasses protect against eye damage?
UV-protective sunglasses help reduce long-term UV exposure.
7. Can I wear sunglasses indoors?
They can be worn indoors but are generally intended for outdoor use.
8. What are mirrored sunglasses?
Mirrored lenses have a reflective coating that reduces brightness.
9. Do all sunglasses offer UV protection?
No, always verify UV protection specifications.
1. How do I place an order on Eye72?
Select a frame, choose lenses, upload your prescription, and complete checkout.
2. Can I order through WhatsApp?
Yes, Eye72 may assist customers through WhatsApp ordering support.
3. How do I select lenses?
Choose the lens type based on your prescription and usage needs.
4. Can I modify my order after placing it?
Changes may be possible before production starts.
5. Will I receive order confirmation?
Yes, confirmation is sent after successful order placement.
6. Can I order multiple products together?
Yes
7. Is there a minimum order value?
No minimum order is generally required.
8. How do I know my frame size?
Check frame measurements listed on the product page.
9. Can I save products for later?
Yes, depending on website features.
10. How do I choose the right frame for my face?
Consider your face shape, frame size, and personal style.
1. What payment methods does Eye72 accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other secure online payment methods.
2. Is Cash on Delivery available?
Availability depends on location and product category.
3. Are online payments secure?
Yes, transactions are processed through secure payment gateways.
4. Can I pay using UPI?
Yes
5. Can I use credit cards?
Yes.
1. How can I track my order?
Visit the Track Order page and enter your order details.
2. Where is the Track Order page?
The Track Order link is available in the website header, footer, or customer account section.
3. How long does delivery take?
Delivery times vary based on location and lens customization requirements.
4. Do you deliver across India?
Yes, Eye72 ships across India.
5. Will I receive tracking details?
Yes, tracking information is shared once the order ships.
1. Can I cancel my order?
Orders can usually be canceled before lens production begins.
2. What happens if I cancel a prepaid order?
Eligible refunds are processed according to the cancellation policy.
3. How long does a refund take?
Refund timelines vary by payment method and bank processing times.
4. Can prescription glasses be returned?
Return eligibility depends on the return policy and product type.
5. Who should I contact for support?
Contact Eye72 customer support via phone, email, or WhatsApp for assistance.
1. What are blue light blocking glasses?
They help filter a portion of blue light emitted by digital screens.
2. Who should use blue light glasses?
Anyone spending long hours on computers, mobiles, tablets, or TVs.
3. Can blue light glasses reduce eye strain?
Many users find them helpful for screen-related visual comfort.
4. Are blue light glasses suitable for office work?
Yes, they are popular among office workers and students.
5. Can children use blue light glasses?
Yes, especially if they spend significant time on digital devices.
6. Do blue light glasses have prescription options?
Yes, Eye72 offers prescription blue light lenses.
7. Can blue light glasses improve sleep?
Reducing evening blue light exposure may help some people maintain natural sleep patterns.
8. Are blue light lenses clear?
Yes, many blue light lenses appear nearly clear.
9. Can I add blue light protection to any frame?
Yes, most frames support blue light lenses.
10. Are blue light glasses useful for gaming?
Yes, many gamers use them during long gaming sessions.
1. What are night driving glasses?
Night driving glasses are designed to reduce glare from headlights and street lights.
2. Can night driving glasses reduce headlight glare?
Special anti-glare lenses may help improve comfort while driving at night.
3. Are night driving glasses prescription compatible?
Yes, they can be customized with prescription lenses.
4. Who should use night driving glasses?
Drivers who experience discomfort from nighttime glare.
5. Can I wear night driving glasses during the day?
Yes, depending on lens type.
6. Do night driving glasses improve vision?
They do not cure vision problems but may improve visual comfort.
7. Are anti-reflective coatings useful for night driving?
Yes, anti-reflective coatings help reduce reflections and glare.
8. Can older adults benefit from night driving lenses?
Many older adults find glare reduction helpful.
9. Are yellow-tinted night driving glasses effective?
Results vary among individuals.
10. Does Eye72 offer night driving lenses?
Yes, Eye72 offers night driving lens options.